Privacy Policy

How we collect, use, and protect your information.

Last updated: July 12, 2026

Mold Compass, a product of Arcvane LLC ("we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use the Mold Compass mobile application, or purchase our products. Arcvane LLC is the data controller for information collected through these services.

Information We Collect

Information you provide directly:

Email address (when you subscribe, download resources, or make a purchase)
State or location (optional, to provide region-specific information)
Payment information (processed by our payment provider; we do not store card numbers)
Any information you include in communications with us
Questions and context you submit to Ask Scout
Photos and notes you choose to submit through Photo Check

Information collected automatically:

IP address
Browser type and version
Device information
Pages visited and time spent
Referring website
Date and time of visits

How We Use Your Information

To deliver requested resources (guides, toolkits, sample chapters)
To process purchases and send order confirmations
To send educational updates and newsletters (with your consent)
To respond to your inquiries and provide customer support
To generate requested Ask Scout and Photo Check guidance
To improve our website and content
To prevent fraud and protect site security
To comply with legal obligations

Information Sharing

We do not sell your personal information. We may share information with:

Service providers: Payment processors, email services, hosting providers, and artificial intelligence processing providers
Legal requirements: When required by law, court order, or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking

We use essential cookies to make our website function properly. We may also use analytics tools to understand site usage. You can control cookies through your browser settings.

Mobile-app analytics is off by default and can be enabled or disabled from the Account tab. When enabled, the app sends only allowlisted feature-event names, app surfaces, categorical outcomes, app version, and a server timestamp. These events do not include messages, photos, notes, URLs, account identifiers, conversation identifiers, installation identifiers, or stored IP addresses. Mobile analytics events are retained for up to 30 days and are not used for advertising or tracking.

Data Retention

We retain your information as long as necessary to provide our services and fulfill the purposes described in this policy. Email subscribers can unsubscribe at any time, and we remove emails from marketing lists within 30 days.

Guest conversation and photo-check history saved by the mobile app remains on the device for up to 90 days, subject to on-device history limits, unless you delete it or remove the app sooner. Photo Check removes image metadata and sends normalized image copies for processing. Mold Compass does not store submitted Photo Check images on its servers in the current workflow. Processing providers may temporarily retain submitted content for security and abuse monitoring under their policies. Anonymous Ask Scout server history is retained for up to 90 days to provide conversation context, safety controls, and service continuity. Account-associated records may be retained while the account is active or as otherwise needed to provide the service. Deleting a native Scout conversation removes it locally at once and requests deletion of its anonymous server history; if the device is offline, the app retries that request when connectivity returns.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications
Request a copy of your data in a portable format

To exercise these rights, contact us at support@moldcompass.com.

California Privacy Rights

California residents have additional rights under the CCPA, including rights to know and delete personal information and the right to opt out of sale. We do not sell personal information.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Security

We implement reasonable security measures to protect your information. No method of transmission over the internet is 100 percent secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes are posted on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: support@moldcompass.com