Last updated: October 6, 2026
Mold Compass, a product of Arcvane LLC ("we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use the Mold Compass mobile application, or purchase our products. Arcvane LLC is the data controller for information collected through these services.
Information We Collect
Information you provide directly:
- Email address (when you subscribe, download resources, or make a purchase)
- State or location (optional, to provide region-specific information)
- Payment information (processed by our payment provider; we do not store card numbers)
- Any information you include in communications with us
- Questions and context you submit to Ask Scout
- Photos and notes you choose to submit through Photo Check
- Action Plan assessment answers and drafts, saved case details, action progress, worksheets, photos, PDF documents, captions, dates, and notes you choose to save
Information collected automatically:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Date and time of visits
How We Use Your Information
- To deliver requested resources (guides, toolkits, sample chapters)
- To process purchases and send order confirmations
- To send educational updates and newsletters (with your consent)
- To respond to your inquiries and provide customer support
- To generate requested Ask Scout and Photo Check guidance
- To improve our website and content
- To prevent fraud and protect site security
- To comply with legal obligations
Information Sharing
We do not sell your personal information. We may share information with:
- Service providers: Payment processors, email services, hosting providers, and artificial intelligence processing providers
- Legal requirements: When required by law, court order, or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
Cookies and Tracking
We use essential cookies to make our website function properly. We may also use analytics tools to understand site usage. You can control cookies through your browser settings.
Mobile-app analytics is off by default and can be enabled or disabled from the Account tab. When enabled, the app sends only allowlisted feature-event names, app surfaces, categorical outcomes, app version, and a server timestamp. These events do not include messages, photos, notes, URLs, account identifiers, conversation identifiers, installation identifiers, or stored IP addresses. Mobile analytics events are retained for up to 30 days and are not used for advertising or tracking.
Data Retention
An unsaved Action Plan assessment and result may be stored in your browser so you can resume on that device. When you sign in with a verified account, unfinished assessments can save to that account for access from another device. Unfinished account assessments expire after 90 days without an update. Saving a case associates its answers and records with your verified account.
Photos and PDF documents you add to an Action Plan are stored privately with our Cloudflare hosting provider. Original files may include embedded metadata supplied by your device or document creator. The Action Plan does not send these files to an AI model. Each case allows 50 files, 10 MB per file, and 200 MB total. Originals and previews expire 365 days after upload. Keep your own copies. An interrupted upload may remain in a retry queue in that browser until you finish or remove it; the queue is separate from files confirmed as saved to your account.
You choose which files, notes, and worksheets to include in a packet. Creating a share link stores a copy of that selected packet for up to seven days. Anyone with that link can download it until it expires or you revoke it. Deleting an uploaded file revokes existing packet links for that case. We send a follow-up reminder only when you enable it in the case. Case content and uploads are excluded from third-party analytics and session recordings; limited case-event records help us measure saved tasks, uploads, and packet creation. Assessment start and completion events contain only a random assessment identifier, the event type, and a timestamp, and expire after 30 days. These browser events respect Do Not Track and Global Privacy Control. Abuse limits use a short-lived, hashed request key; we do not store the original IP address in those measurement tables.
Deleting an Action Plan case removes its case content. Deleting your account removes its Action Plan cases, answers, actions, worksheets, evidence notes, drafts, files, share links, and product access. File and link access is removed immediately; private stored objects are removed by a scheduled cleanup, normally within two hours. Copies already downloaded or kept in a device's upload queue are outside that server cleanup. We retain the payment, refund, dispute, and account-deletion records needed for financial, legal, security, and audit purposes. A refund removes paid access but does not itself delete your saved free case or free result.
The paid Action Plan is available to buyers in the United States only for now. If you try to buy it from outside the United States, we add your account email to the Action Plan waitlist along with your account identifier, the related case, the country reported for your connection or billing address, and when you were added. If a payment is completed with a billing address outside the United States, we refund it in full and add you to the same waitlist. We use the waitlist only to email you when the Action Plan becomes available where you are. Completing a purchase from the United States or deleting your account removes your waitlist entry, and you can ask us to remove it at any time by contacting us.
We retain your information as long as necessary to provide our services and fulfill the purposes described in this policy. Email subscribers can unsubscribe at any time, and we remove emails from marketing lists within 30 days.
Guest conversation and photo-check history saved by the mobile app remains on the device for up to 90 days, subject to on-device history limits, unless you delete it or remove the app sooner. Photo Check removes image metadata and sends normalized image copies for processing. Mold Compass does not store submitted Photo Check images on its servers in the current workflow. Processing providers may temporarily retain submitted content for security and abuse monitoring under their policies. Anonymous Ask Scout server history is retained for up to 90 days to provide conversation context, safety controls, and service continuity. Account-associated records may be retained while the account is active or as otherwise needed to provide the service. Deleting a native Scout conversation removes it locally at once and requests deletion of its anonymous server history; if the device is offline, the app retries that request when connectivity returns.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise these rights, contact us at support@moldcompass.com.
California Privacy Rights
California residents have additional rights under the CCPA, including rights to know and delete personal information and the right to opt out of sale. We do not sell personal information.
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Security
We implement reasonable security measures to protect your information. No method of transmission over the internet is 100 percent secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes are posted on this page with an updated date.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: support@moldcompass.com