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Immediate Response (Within 24-48 Hours)
- 1
Acknowledge Receipt
Reply in writing (email is fine) confirming you received the report. This creates a documented timeline showing you didn't ignore the issue.
- 2
Express Concern
Thank the tenant for reporting and express that you take the matter seriously. Avoid dismissive language.
During the Inspection
What to Look For
- Visible mold (document location and size)
- Musty odors
- Signs of water damage or staining
- Active leaks or moisture
- Condensation issues
- Ventilation problems
- Tenant behaviors contributing to moisture
What to Bring
- Camera or smartphone for photos
- Flashlight for dark areas
- Moisture meter (optional but useful)
- Notepad for documentation
- Measuring tape for sizing
Assessing the Situation
Minor Issues (DIY May Be Appropriate)
- Small area (under 10 sq ft)
- Surface mold on hard surfaces
- Clear, addressable moisture source
- No HVAC involvement
- No reported health symptoms
Serious Issues (Professional Help Needed)
- Large affected area (10+ sq ft)
- Mold in walls or structural areas
- HVAC system contamination
- Tenant health complaints
- Unknown or complex moisture source
- Previous remediation failed
Taking Action
- 1
Fix the Moisture Source First
Mold will return if you don't address the underlying moisture problem. Repair leaks, improve ventilation, or address condensation issues.
- 2
Remediate Appropriately
For small areas, clean with appropriate products. For larger issues, hire a professional remediation company.
Sample Response Timeline
Recommended Timeline
Day 1: Acknowledge receipt of report
Day 2-3: Conduct inspection
Day 3-5: Communicate findings and action plan
Day 5-14: Complete repairs (depending on scope)
Day 14-21: Follow-up inspection
Ongoing: Monitor for recurrence
What NOT to Do
Avoid These Mistakes
- Ignoring or delaying response to the report
- Dismissing the tenant's concerns
- Blaming the tenant without investigation