Mold Issues: A Landlord's Guide

How to respond appropriately to tenant mold reports, fulfill your obligations, and protect your property and yourself.

When a Tenant Reports Mold

1

Acknowledge Promptly

Respond to the tenant within 24-48 hours acknowledging receipt of their report. Document your response in writing.
2

Schedule Inspection

Arrange to inspect the property as soon as possible. Provide proper notice as required by your state law.
3

Investigate the Source

Mold is a symptom of moisture. Identify and address the water source: leak, condensation, poor ventilation, etc.
4

Assess the Scope

Determine whether this is a minor issue you can address or if professional remediation is needed.
5

Take Action

Fix the moisture source and address the mold appropriately. Document everything.
6

Follow Up

Verify the repair was effective and document tenant acknowledgment if possible.

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6 step landlord response plan

Step-by-step guide for properly handling a mold complaint from your tenant.

Proactive measures to reduce mold risk and protect yourself from liability.

Consider professional remediation when:

Tenant Communications

All reports, complaints, and your responses.

Inspections and Repairs

Photos, invoices, contractor reports.

Property Maintenance

Regular inspections, preventive measures.