Question 1

What format are the toolkits?

Accepted Answer

Digital download. You'll receive PDF documents and editable templates (Google Docs compatible) that you can use immediately.

Question 2

Is this for renters or homeowners?

Accepted Answer

Both! Each toolkit includes resources for tenants/renters AND homeowners. Features are clearly tagged so you can quickly find what applies to your situation. You get full access to everything.

Question 3

Will this help me get my landlord to fix the mold?

Accepted Answer

Our templates and guides give you the tools to document properly, communicate professionally, and escalate effectively. While we can't guarantee your landlord's response, tenants with proper documentation have much stronger cases.

Question 4

I'm a homeowner. What do I get?

Accepted Answer

Homeowners get documentation checklists, insurance claim guidance, contractor vetting tools, remediation planning resources, and (in Premium) AI-powered help with your specific situation.

Question 5

How does the AI chatbot work?

Accepted Answer

The Premium tier includes 3 months of access to our AI assistant trained on mold issues. Ask questions, get help drafting letters (tenants), plan your remediation project (owners), or get guidance on your specific situation.

Question 6

What's your refund policy?

Accepted Answer

We offer a 14-day no-questions-asked refund. If the toolkit doesn't help your situation, just reach out and we'll refund you - no hassle.

Question 7

Which tier should I choose?

Accepted Answer

If you just found mold and need basic documentation tools, the Starter kit has what you need. If you want complete coverage with all resources, get the Complete Toolkit. Choose Premium if you want personalized AI guidance for a complex situation.

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